Yes. For the best possible shipment, we suggest:

• Deliver to an indoor, air-conditioned address (workplace or staffed front desk is best).
• Someone should be present to receive the package. Carriers may leave boxes outside, where heat can damage chocolate and fudge.
• Even if your town is cooler, your order may travel through hotter hubs, so protection and/or expedited shipping can still be necessary.

• Insulated packs to keep contents cool during transit.
• Expedited shipping options to shorten time in heat.
• A reminder at checkout: you’ll see a checkbox acknowledging these conditions before completing purchase.
• Note: Orders placed without selecting the recommended protection and/or expedited options are not eligible for refund or exchange due to heat damage.

• From mid-May through mid-October, we ship on Mondays to avoid weekend warehouse holds.
• Orders placed after 7:00 AM (CST) on Monday ship the following Monday (unless you’ve arranged a special occasion or holiday promotion).
• We use USPS Priority and FedEx based on your selection and destination.

• Chocolate: Store in a cool, dry place (60–65°F / 15–18°C). Too-warm storage can cause bloom—a harmless, whitish film from fat/sugar crystals. It’s safe to eat, but texture can change.
• Fudge: Keeps about 2 weeks at room temperature. For longer storage, seal in a zip-top bag and freeze up to 6 months. Let thaw naturally. Do not refrigerate or microwave.
• If the box feels warm: Open right away to release heat; let items firm up at room temperature or place in the freezer for a few minutes before handling.

• We inspect every perishable order as it leaves our temperature-controlled facility.
• Because carriers and weather are outside our control, we cannot guarantee perfect arrival and cannot issue refunds or replacements for heat-damaged items when recommended protection wasn’t selected.
• If your product is damaged for reasons other than temperature, contact us within 24 hours of delivery with photos of the items and packaging.
• Claims after 24 hours, or without photos, can’t be honored.
• If an item has been discarded, we can’t issue credit.

• Refused shipments can sit in heat; we can’t guarantee condition if a box is turned away.
• If a package is damaged in transit (not heat-related), report it to the carrier and reach out to us right away—we’ll help with next steps.