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Shipping & Returns

Important Fudge and Candy Shipping Information!

 

USPS domestic deliveries affected by COVID-19
USPS announced that due to the COVID-19 pandemic’s effect on transportation availability some deliveries will take longer then normal

 We Take Great Pride In Our Fudge and make it fresh to order. We make all our fudge to ship online Sunday evening and ship it out on the following morning. This ensures you get the freshest fudge possible


  
Important Shipping Info

Process Time

Please allow 1-2 days (excluding weekends and holidays) for your orders that do not include fudge to be processed for shipping. 

Orders that include Fudge that are placed before 7 am (C.T.) on Monday mornings will be made fresh and shipped out on Monday. Orders containing fudge that are made after 7am (C.T.) on Monday will be shipped the following Monday. 
If you need to have it shipped by a certain day or time that is earlier than our posted ship times, please contact us by clicking the "About Us" tab on the website 

Shipping

We ship domestic only. We use USPS mail as means of shipping. Shipping times will depend on your location. If you live down the street from Uranus Fudge Factory, you will get it faster than if you live several states away. The USPS site quotes, but does not guarantee, 1-3 business days for domestic delivery.

If you would like other shipping options, please contact us to place an order.

Uranus Fudge Factory is NOT responsible for, nor will make refunds for:

  • Delays with US Postal Service 

  • Packages that the USPS has failed to deliver in a timely manner

  • Lost, damaged, or marked delivered items due to USPS mistakes/mishandling

 the Buyer will accept all responsibility for contacting their local postmaster for refunds that are the fault of USPS and will not hold Uranus, inc responsible for any items after it has left our property into the care of the USPS, other than those issues that are directly under the control of Uranus, inc

Uranus Fudge Factory cannot be held responsible for porch pirates, dogs or squirrels getting into your package because it was left out (yes, this has really happened).

Please be aware that Fudge and Candies are perishable and is susceptible to all manner of weather (heat, humidity, cold, etc.). We package our Fudge and candies with the utmost care but cannot control what the carrier does with your package! Please ensure the shipping address is correct and that someone can accept the package upon delivery. If no one is available to receive the package, please ensure the package is not exposed to the elements or left in a “hot” mailbox.

Shipping charges for your order will be calculated and displayed at checkout.

Wrong Address Disclaimer

It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.

Return Policy

Uranus Fudge Factory gladly accepts returns (excluding shipping) of unworn, unwashed, undamaged, unaltered, order free, pet hair free, or defective merchandise purchased online that shipped to a U.S. address within 30 days of the date your order shipped. 

Please allow up to two weeks for your return to be processed. Refunds (excluding shipping) will be refunded by the same method of payment used during original purchase.

For instructions on how to return your item please contact us by clicking the “About Uranus” tab at the top of the page and filling out your information.