Important Fudge and Candy Shipping Information!
USPS domestic deliveries affected by COVID-19
USPS announced that due to the COVID-19 pandemic’s effect on transportation availability some deliveries will take longer then normasl
Important Shipping Info
USPS domestic deliveries affected by COVID-19 USPS announced that due to the COVID-19 pandemic’s effect on transportation availability, some services will experience delays
We Take Great Pride In Our Fudge and make it fresh to order. During the Holidays, we make our fudge daily in the evenings and ship it out on the following morning after it's made. This ensures you get the freshest fudge possible
All online orders are shipped usually within 2-3 business days AFTER you make your order. ie. if you order Tuesday, We will ship it out Thursday. The Uranus Fudge Factory is dedicated to providing the best possible shipping solutions for all our customers!
Our standard shipping is via 1st Class USPS mail. There are other, faster options available as well, which you will see at checkout.
Please note that we don't own the US Postal service nor UPS/FedEx and cannot control their shipping or service times Please read all of our shipping info in the footer link at the bottom of the page for more info.
Please be aware that Fudge and Candies are perishable and is susceptible to all manner of weather (heat, humidity, cold, etc.). We package our candies with the utmost care but cannot control what the carrier does with your package! Please ensure the shipping address is correct and that someone is able to accept the package upon first delivery attempt. If no one is available to receive the package, please ensure the package is not exposed to the elements or left in a "hot" mailbox when delivered.
If you live in an area that expects to have high temperatures (ie. above 85 degrees) please use on of the quicker shipping methods and do not have the carrier leave your package in the mailbox or Front Porch.
We are not responsible for a dog or squirrel getting into your package because it was left out (yes, that has really happened)
HOLIDAY SHIPPING DATES USING USPS:
Last day for last minute shipping: (these are recommendations and does not guarantee delivery by the date you want)
December 19th with First Class Mail (we still recommend using priority mail to guarantee delivery by Christmas)
December 21st with Priority Mail
You Can choose to use FedEx 2 day or overnight after December 21st to ensure a timely delivery before Christmas.
Uranus cannot be held responsible for what happens at the Post Office.
To guarantee delivery by a certain date, use one of the express mail services and then yell at the carrier if they screw it up
Satisfaction is guaranteed or we’ll happily give you a refund for the shirts that you purchase (excluding shipping), provided they are unworn, and unwashed, and it is within 45 days of your order. The shirts must be in re-sellable condition, free from deodorant marks, pet hair and cigarette smoke odors.
HOW TO SEND IN YOUR RETURN:
We will provide a full refund (excluding shipping) for any unworn, unwashed item that is returned within 45 days of the date of purchase. The shirts must be in re-sellable condition, free from deodorant marks, pet hair and cigarette smoke odors. Fill out the survey on your return form. Include the return form in your package. Place the return label provided, as well as proper postage on your package and mail it to the address listed below.
14400 Highway Z
Saint Robert, Mo 65584
We can not process your return without your invoice #. If you do not know your invoice # please contact us. We will need to know your name and address in order to look up your order.
If you do not have your return form, please download it here
You may need to “Right Click” and “Save as”
We are currently unable to offer exchanges. Follow the instructions for returns, and then simply place a new order for the new item(s) on our site. You will receive a full refund for your original order once we receive it.
Any exchanges consumer must pay the shipping cost for exchange.
If you have any questions about processing your return please feel free to CONTACT US.