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Shipping & Returns

Important Fudge and Candy Shipping Information!

 

USPS domestic deliveries affected by COVID-19
USPS announced that due to the COVID-19 pandemic’s effect on transportation availability, some services will experience delays beginning April 17, 2020. Below is what you need to know.

USPS Priority Mail Express: This service will not experience any delays at this time.
USPS Priority Mail: Local 1-day delivery will not experience delays. However, the 2-3 day delivery window will be extended to 3-4 days.
USPS First-Class Package Service: 2-3 day delivery windows will be extended to 3-4 day delivery windows.
USPS will still do its best to deliver packages as quickly as possible. We will continue to update our COVID-19 updates page as more information becomes available for all of our domestic and international shipping partners. For the most up-to-date information around USPS service changes, please refer to their website directly.

 

We Take Great Pride In Our Fudge. For all Fudge online orders, We ship on Mondays. We make our fudge on Sunday Evenings and ship it out on Monday mornings. This ensures you get the freshest fudge possible and it doesn't sit in a shipping warehouse somewhere over a weekend. The Uranus Fudge Factory is dedicated to providing the best possible shipping solutions for all our customers! Please check out our shipping policies in the footer for more info.

 For all other orders, please be aware that we ship the NEXT Business day after you order.  

ie. if you place an order Wednesday morning, it will ship on Thursday morning, if you place on order of Friday, it will ship on Monday

 

Please be aware that Fudge and Candies are perishable and is susceptible to all manner of weather (heat, humidity, cold, etc.). We package our candies with the utmost care but cannot control what the carrier does with your package! Please ensure the shipping address is correct and that someone is able to accept the package upon first delivery attempt. If no one is available to receive the package, please ensure the package is not exposed to the elements or left in a "hot" mailbox when delivered.

If you live in an area that expects to have high temperatures (ie. above 85 degrees) please use on of the quicker shipping methods and do not have the carrier leave your package in the mailbox or Front Porch.

We are not responsible for a dog or squirrel getting into your package because it was left out (yes, that has really happened)

 

 

 

HOLIDAY SHIPPING DATES USING USPS:

Last day for last minute shipping: (these are recommendations and does not guarantee delivery by the date you want)

December 19th with First Class Mail (we still recommend using priority mail to guarantee delivery by Christmas)

December 20st with Priority Mail

You Can choose to use FedEx 2 day or overnight after December 20th to ensure a timely delivery before Christmas.

Uranus cannot be held responsible for what happens at the Post Office.

  To guarantee delivery by a certain date, use one of the express mail services and then yell at the carrier if they screw it up


Returns Policy

RETURN POLICY:

Satisfaction is guaranteed or we’ll happily give you a refund for the shirts that you purchase (excluding shipping), provided they are unworn, and unwashed, and it is within 45 days of your order. The shirts must be in re-sellable condition, free from deodorant marks, pet hair and cigarette smoke odors.

HOW TO SEND IN YOUR RETURN:

We will provide a full refund (excluding shipping) for any unworn, unwashed item that is returned within 45 days of the date of purchase. The shirts must be in re-sellable condition, free from deodorant marks, pet hair and cigarette smoke odors. Fill out the survey on your return form. Include the return form in your package. Place the return label provided, as well as proper postage on your package and mail it to the address listed below.

Uranus, inc

14400 Highway Z

Saint Robert, Mo 65584

We can not process your return without your invoice #. If you do not know your invoice # please contact us. We will need to know your name and address in order to look up your order.

If you do not have your return form, please download it here

/Return-Exchange-Doc.doc

You may need to “Right Click” and “Save as”

EXCHANGE INSTRUCTIONS:

We are currently unable to offer exchanges. Follow the instructions for returns, and then simply place a new order for the new item(s) on our site. You will receive a full refund for your original order once we receive it.

Any exchanges consumer must pay the shipping cost for exchange.

If you have any questions about processing your return please feel free to CONTACT US.