Regular Order Processing
We carefully prepare all orders to ensure prompt shipping. Orders are typically processed once per week.
Fudge & candy items are specially made fresh.
- During regular periods: fudge is made on Sunday evenings, shipped Monday mornings.
- Fudge orders placed before 7:00 AM CST on Monday receive same-day shipping.
- Fudge orders placed after that time ship the following Monday.
Regular Shipping Methods & Timing
We ship via USPS and UPS. Delivery times depend on your location. Transit estimates are provided by the carrier and are not guaranteed.
Holiday Order Processing & Shipping
We increase our shipping frequency around the holidays to make sure your gifts arrive on time.
- Thanksgiving to Christmas: Orders ship daily, beginning one week before Thanksgiving. (Closed on Christmas Day.)
- Valentine’s Day: Daily shipping from February 1 – 14.
- Mother’s Day: Daily shipping during the two weeks leading up to Mother’s Day.
Free Shipping
We offer free shipping on orders over $75 within the continental U.S. (excluding Uranus Farms products and jarred candle products). Free shipping is only available via USPS.
Important Notes
- We’re not responsible for delivery delays caused by USPS or UPS.
- Once your package leaves our facility, any damage or loss in transit should be addressed with the carrier.
- Please double-check your mailing address. We can’t be held liable for shipments sent to incorrect addresses or for packages returned due to address errors.
- It is important to provide us with a phone number so that we can hand off your order to the carrier.
Tracking Information
Uranus Fudge Factory will send an automated email to the address associated with your account that includes your tracking number on the day your order is processed, packaged, and handed off to your shipping carrier.
Perishable & Temperature-Sensitive Items
Given the nature of our fudge and candies, these items are sensitive to temperature and handling. We pack them as safely as possible, but environmental conditions (heat, humidity, cold) during transit may affect them. If no one is available to receive the delivery, please ensure the package isn’t left exposed.
Returns & Exchanges
Domestic Returns & Exchanges
We gladly accept returns or exchanges for unworn, unwashed, undamaged merchandise, free from odors or pet hair. Please initiate your return within 30 days of the date your order shipped. Perishable items are not eligible for return or exchange.
Refunds (excluding original shipping costs) will be issued via the same payment method used at purchase. Please allow up to 2 weeks for processing once we receive your return.
International Returns & Exchanges
For international orders of non-perishable, eligible merchandise, we offer store credit within 30 days of the ship date. Return shipping costs and any customs or duties incurred are the customer’s responsibility.
International Orders, Duties & Customs
When ordering from outside the U.S., customers are responsible for any customs duties, tariffs, or import charges. We strongly recommend that you check your country’s regulations before placing your order.
If products are seized by customs, destroyed, or returned to us because of customs issues, we are not liable for monetary loss or shipping costs associated with a second delivery attempt.
If You Need It Fast
If you need an order to arrive by a specific date, please contact us before placing your order. While we’ll do everything possible, we cannot guarantee delivery by a certain date or time.
How to Initiate a Return
- Contact our Customer Care team.
- Provide your order number, what you wish to return or exchange, and reason.
- Once approved, follow the return instructions we send.
- Ship the item back to us, ensuring it meets our return eligibility guidelines.
If you have any questions or special requests concerning shipping or returns, we’re here to help. Your satisfaction matters to us.